Testimonials & success stories

July 17, 2020 – Elaine Baronia – Passenger Services Induction Course 

Elaine Baronia
Academy of Aviation

“High quality of training from such a great mentor – Ruth.
Will forever be grateful”

April 12, 2019  -Bryan Page Patrick – Cabin Crew Induction Course

Bryan Page Patrick –
Academy of Aviation

“Ruth is an excellent, informative, patient teacher. I would recommend any course in the academy without hesitation. Highly Recommend.”

March 7, 2019 -Kim Glancy – Passenger Services Induction Course

Kim Glancy – Passenger Services Induction Course
Academy of Aviation

“A fantastic course and highly informative. Ruth is a very warm and friendly teacher. If you have an interest in aviation, you will gain a wealth of information on this course. I would highly recommend this course to anyone considering a career in aviation”


January 20, 2019 –Shanika Wade – Cabin Crew and Passenger Services Courses

Shanika Wade
Academy of Aviation

“Just finished my course at the academy of aviation and I cannot recommend it enough. I learned so much in one week and came out with certificates in cabin crew and passenger services. Ruth is an amazing teacher and has so much knowledge about the industry. I will use everything I learned in this course in the future when working in the aviation industry. This course gave me the push I needed and has made me so excited for the future. If you are thinking about doing this course? I would highly recommend it!!”

November 30, 2018 – Kristina Sapordaite

Kristina Sapordaite
Academy of Aviation
November 30, 2018  
“Definitely 100% recommend this course, I did this course at the beginning of November, and loved it, all efforts are recognised and rewarded, Ruth was just brilliant, so helpful, understanding and all around amazing, truly goes out of her way for every individual to succeed, with the help of this course i have already had 3 interviews 1 more on the way and a job offer, couldn’t be more grateful for all Ruth has taught me!!”

February 2017 – Daniel Griffiths – Passenger Services course

Dear Ruth Thewlis

My name is Daniel Griffiths and I attended the Airport Passenger services course back in September 3rd-6th 2016. I am pleased to tell you that two weeks after I completed the course at the Academy I had an interview with OCS (Outsourced client services) and was successful and since October 13th I have been working for OCS at Dublin Airport manning the oversized baggage desk in Terminal 2. Shortly I will be transferring over to our Passenger with Reduced Mobility (PRM) service and thus a change of job title to a Customer care agent (CCA).

I have to say it is a great place to work and it is true, everyday is different. Working for OCS has also allowed me to continue training for my Pilots licence which I hope to obtain later this year. Our Oversized baggage desk is located next to the American Airlines check in desks manned by swissport staff and I often hear the many key words we revised over at the academy e.g LMC, ETA, STD,etc and even are own terminology for our customers e.g. WCHR, WCHS, WCHC.

The skills that you taught me especially about the interview stage were invaluable. The experiences you shared with us and the techniques on providing a great customer experience to passengers really helped me to develop my communication skills something which will definitely help me in the future as a commercial pilot and also in promoting and providing a pleasant customer service experience to passengers travelling through the airport.

I would be very interested in putting up a review about AOA as it is a fantastic course which certainly helps anybody with an interest in aviation get on the first step to a career in the Aviation industry. If holding future Passenger Services courses and would like a presentation on the work OCS do at Dublin Airport I would be very interested in coming in and providing a presentation to students.

Finally I would like to thank you Ruth for all your help in helping me develop the skills necessary to start off my career in aviation as well as opening my eyes to other areas of the Aviation Industry.

Thank you again.

Kind Regards
Daniel Griffiths

Pamela O’Reardon – Ethiad Airways – SEP15

I can’t believe the speed of success! after completing my cabin crew induction course on the 18th of September. I attended my assessment day for the prestigious airline Etihad on the 21st and received an email offering me the position of cabin crew within 1 week, all thanks to my wonderful, encouraging and dynamic tutors Ruth Thewlis and Liz Colville who gave me invaluable insight into the industry during my course.

August 2016 Dan Donnelly – Ramp/Baggage Handling Induction course

Did the ramp induction course and was offered a job within 2 hours of the interview.

May 2016 – Mirabelle Eleana – Passenger Services Course

I loved every minute of this course. Can’t thank Ruth enough for all the information she has given us. Excellent trainer with a real passion for teaching . Thank you.

August 2016 – Stephen Hegarty – Ramp/Baggage Handling Course

Massive thanks to Ruth and Tony for the past week. Couldn’t recommend The Academy enough. Thanks guys.

February 2016 – Adam Field – Passenger Services course

Ruth thanks very much. The course was brilliant, I learned so much and would highly recommend this course to anyone that wants to get into aviation.

September 2015 – Aislinn Walsh

Absolutely loved every minute of the cabin crew induction course at the academy of aviation, definitely what I want to do in the future✈️ couldn’t have asked for a more enjoyable week!

November 2015 – Santino Eramo – Cabin Crew Induction Course – Now Cabin Crew with Stobart Air

I completed the Cabin Crew Induction Course with AOA. HIGHLY recommended for those who have an interest in the aviation industry. I would like to thank Ruth Thewlis and Liz Colville for their professionalism and help during this wonderful and memorable experience. I am now living my dream and working as a member of the Stobart Air Cabin Crew team.

November 2015 – Sarah Dempsey – Flight Dispatch Induction Course

Just completed my Flight Dispatch Course with AOA! I wish to thank Ruth and Con for all their help throughout. This course is amazing for anyone hoping to achieve a career as a Flight Dispatcher. Thoroughly enjoyed it, I hope to do another course with AOA soon. 🙂

June 2016 – Alize Lyon

Hi Ruth, just started my new role as Passenger Services Agent with Sky Handling Partner at Dublin Airport – Love it!! A pic of me in my new uniform. Thanks for everything –

Gary Howard – Swissport – SEP15  

“I have been working in the Aviation Industry since 2006. I began in Passenger Services and moved to Cabin Crew and loved every minute of both areas of the business. Wanting to further my knowledge I decided to attend the Academy Of Aviation’s Fight Dispatch Course. The course was excellent and I can’t thank Ruth and her team enough for all the direction and advice given throughout. The Instructors have a wealth of knowledge and hands on experience having worked more than three decades in many areas of the aviation industry. During the course Ruth arranged for an Operations professional to come and give the students a comprehensive presentation regarding the day to day role of a Flight Dispatcher and this further enhanced my desire to work within this area of the business. The course is extremely interesting and rewarding as it gives a high level overview of this exciting role. Successfully completing the courses and receiving the certificate has opened new doors in the industry for me. Shortly after the course finsihed I applied to one of the industry’s leading handing Handling agents at Dublin Airport and received an interview for a Flight Dispatch position. I feel the course prepared me both in terms of knowledge and confidence for my interview and thankfully I was offered the position and start my training next week. I can’t wait to start my new career thanks to Ruth and the AOA team!”

Gary Walsh – Aer Lingus

Once again the quality of training from Ruth Thewlis and the hunger of the applicant to succeed gets them the job. Anybody looking to get into the Aviation business this is the route to go. I have not looked back  since completing the course and now work for Aer Lingus where i have always wanted to work. Loving every day and look forward to work.

Charles Kilawee – Sky Handling Partner

Where do I start? I’m a Mechanical Engineer and recently Qualified Commercial Pilot looking to get my first step on the ladder to that highly sought after first Pilot Job. A friend of mine recommended that I do this course despite already having an in depth knowledge in the industry. The course is primarily aimed at people with no aviation background so that they finish with a strong foundation/knowledge in advance of an interview, however I can honestly say that Ruth Thewlis delivered an excellent course and personally opened my eyes to elements of the industry such as behind the scenes and operational procedures which I was not already aware of. Throughout the course Ruth invites professionals from within the industry to talk to the class, many of whom are the actual people recruiting! She and her course are very well respected in the Aviation Industry and I can honestly say that by completing the course that it will open many doors for you. Soon after completing the course I obtained a job with a leading Handling agent at Dublin Airport as a Flight & Traffic Co-Ordinator. Overall I would highly recommend this course whether you have experience or absolutely no experience in the Industry. You are guaranteed to gain a wealth of valuable insight and knowledge.

Jenny O’Connor | Station Manager American Airlines | Dublin Airport

“Like many people I always dreamed of working in an airport but found it very difficult to find a way into Aviation. I tried many different routes but was unsuccessful. When I found the Passenger Services Course online I immediately applied to attend the next available course.

This proved to be the first stepping stone to my career in the Aviation industry. Not only did this course provide me with an introduction to the Airline industry but I came away with several interviews, was successful with more than one and ended up choosing my job! I have no doubt that without the help of Ruth I would not be fortunate enough to hold the position that I have today!!

I would highly recommend this course to anyone who is interested in a career in a fascinating industry….. You won’t be sorry!”