Academy of Aviation

Tel: 01 837 0100
Mobile: 087 342 4045
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Airport Passenger Services


The Airport Passenger Services Induction course is a 3 day interactive course which addresses both the role and working life of a Passenger Services Agent with tips and advice relating to industry interview to assist you on your journey to success.

Who Should Attend?

Our courses are specifically aimed at individuals wishing to gain employment as Passenger/Customer Services agent, those currently in industry wishing to develop new skills and those currently wishing to change career. Following successful completion of this course, former students are now gainfully employed in Passenger Services, Flight Dispatch, Security and Ramp Services positions.




To Be Confirmed


All courses are conducted at our training facility in The Carlton Hotel, Dublin Airport.



The course fees include course manual, refreshments and certification on successful completion of the course.

  • 3 Day Passenger Services Induction Course - €325. 

A deposit of €75 is required to confirm your place on the course with the balance due one week prior to course commencement.

  • All AOA courses are FAS/DSP approved therefore if you are currently unemployed, the cost of your course may be funded. You will need to speak with your Employment Services Officer, your Social Welfare Job Facilitator or a Community Employment Scheme to apply for funding. You will be given a TESG form which must be completed by both parties i.e. Academy of Aviation and yourself before approval is given. They will decide if you qualify for funding and assist you with the process for application.

Airport Passenger Services Course

What's included during the 3 day training programme

  • Knowledge and understanding of the various roles in aviation 
  • Customer Care & Communication Skills
  • Understanding of key industry subjects (airport codes, regulatory bodies, aviation terminology)
  • Aviation Security & Health & Safety Procedures
  • Inside hints and tips to being successful at your interviews
  • Personal Presentation
  • Presentation of industry recognised certificates

Start and finishing times of the day

The course commences each day at 9.30am and finishes at 3.15pm.

What you will gain

  • An industry recognised certificate
  • An understanding of what is expected from you when working in the aviation/airline industry
  • The knowledge and skills for ensuring the best first impressions
  • Confidence which will enable you to overcome any nervous anxiety about the recruitment process
  • Grooming tuition & tips to ensure you make the best first impression
  • The ability to conduct yourself effectively during your interview

The Training fee includes:

  • Training Manual
  • Theoretical and practical tuition
  • Daily refreshments 
  • Industry recognised certificate 

Why you should attend

  • Show the airlines/handling agents that you have taken time to research the job
  • Widen the scope of your recruitment opportunities
  • Increase your chances of being recruited
  • Enhance your confidence

Why choose this course

We have partnered up with many leading aviation recruitment specialists and are the only training provider in Dublin offering a simulated experience for cabin crew/ground operations students. Our courses are conducted in an interactive and fun way, so learning new skills has never been so enjoyable.

Because we understand that all participants have different experiences and objectives for attending the course we endeavour to tailor the delivery to meet everyone's needs.

Course Enrolment - Online Booking

Book a place on this training course using our online booking form.




Contact us now on 01 8370100 or click enroll to reserve your place on our next course!

Airport Passenger Service Course Dublin

Get In Touch

Carlton Dublin Airport Hotel
Old Airport Road, Cloghran

Tel: 01 837 0100

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