airport passenger services course

airport passenger services course

What you’ll learn?

The role and working life of a Passenger Services Agent


4 days


9:30AM to 15:30PM each day


The Carlton Hotel, Dublin Airport.

about the course

The Airport Passenger Services Induction course is a 4 day interactive course which addresses both the role and working life of a Passenger Services Agent with tips and advice relating to industry interview to assist you on your journey to success.

what you will gain?


We have partnered up with many leading aviation recruitment specialists and are the only training provider in Dublin offering a simulated experience for cabin crew/ground operations students. Our courses are conducted in an interactive and fun way, so learning new skills has never been so enjoyable.

Because we understand that all participants have different experiences and objectives for attending the course we endeavour to tailor the delivery to meet everyone’s needs.

Next course commences: 22nd- 25th March


Limited Places Available.

All AOA courses are FAS/DSP approved therefore if you are currently unemployed, the cost of your course may be funded. You will need to speak with your Employment Services Officer, your Social Welfare Job Facilitator or a Community Employment Scheme to apply for funding. You will be given a TESG form which must be completed by both parties i.e. Academy of Aviation and yourself before approval is given. They will decide if you qualify for funding and assist you with the process for application.

A deposit of €75 is required to confirm your place on the course with the balance due one week prior to course commencement.

Training Programme

Knowledge and understanding of the various roles in aviation

Customer Care & Communication Skills

Understanding of key industry subjects (airport codes, regulatory bodies, aviation terminology)

Aviation Security & Health & Safety Procedures

Inside hints and tips to being successful at your interviews

Personal Presentation

Presentation of industry recognised certificates


who should attend

Our courses are specifically aimed at individuals wishing to gain employment as a Passenger/Customer Services agent, those currently in industry wishing to develop new skills and those currently wishing to change career. Following successful completion of this course, former students are now gainfully employed in Passenger Services, Flight Dispatch, Security and Ramp Services positions.

why choose this course